Cancellation Policy
To visualize the cancellation policy in a table please click here
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Requests of cancellation will be accepted only in writing, either by e-mail or by fax.
The requests of cancellations must be made in office hours, between 8.00 AM and 6.00 PM CET.
Cancellations or changes requested 20 or more days before the planned date of arrival incur no penalty: the management will refund the whole sum of the deposit, minus the bank fees.
Cancellations or changes made within 20 to 10 days before the planned date of arrival incur the penalty of 50% of the paid deposit, plus the bank fees.
Cancellations or changes made between 10 to 2 days before the planned date of arrival incur:
- In case of reservation for one or two nights: the forfeit of the entire deposit; no refund will be made.
- In case of reservation for three or more nights, we will refund 20% of the deposit, minus bank fees.
No refunds will be made in case of cancellations or reservation changes for any reason made on the day or less prior to the planned day of arrival.
The above cancellation policy applies also in cases of force majeure cancellations .
In case of early leave, for whatever reason, no refunds will be made.
In case of delayed arrivals, we cannot accept responsibility either. Should you arrive one night later than agreed upon you will be charged full price for the night.
We regret but in cases of cancellation or no-shows of one or more persons belonging to a larger party we will charge the full price for the room
As it concerns additional services required through My Guest Roma to third parties (e.g. accommodation in other B&B, pick up service, reservation for museums and/or tours, car parking, meals, special breakfasts as well as ticket purchase for concerts, museums, sport events, etc.), they are definitely non-refundable, non-transferable, non-adjustable, nor they can be cancelled. Therefore, such services will be fully paid, irrespective of cancellation time or change of reservation. Nonetheless, at My Guest Roma we will always do our utmost to reduce your eventual loss.
